1. Scope
This policy applies to all paid subscriptions, one-off purchases and add-ons sold through Quelle OS and the QEcosystem Pass. Free Signal accounts are not covered because no payment is taken.
2. 14-day cooling-off period (EU/UK consumers)
Where you are a consumer in the EU or UK, you have the right to cancel a new paid subscription within 14 days of purchase for a full refund — unless you have already begun consuming the digital content (downloaded a lesson, opened a member-only practice, etc.). By starting to use the paid content you expressly waive your right of withdrawal in line with EU Directive 2011/83/EU, Article 16(m).
3. Monthly subscriptions
- You can cancel a monthly subscription at any time from your member dashboard.
- Access continues until the end of the paid period.
- We do not pro-rate part-months.
4. Annual subscriptions
- You can request a pro-rated refund within the first 30 days of an annual term.
- After 30 days, annual subscriptions are non-refundable but remain active until the term ends.
5. How to request a refund
Email support@qcore-os.com from the address on your account with: your account email, the order or invoice reference, and the reason for the request. We respond within 5 working days.
6. Chargebacks
Please contact us before raising a chargeback — most issues are resolved faster by email. Unwarranted chargebacks may result in account suspension and recovery of fees.
7. Statutory rights
Nothing in this policy affects your statutory consumer rights in your country of residence.